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Help

How secure is your site?

Shopgen processes payments using the official Shopify Payments gateway. We take security very seriously, all payments are verified by Shopify Payments to prevent fraud. 

How can I contact Shopgen?

If you have any questions or concerns, please contact us at sales@shopgen.net

Is the Product Safe?

Warning: Please do not wear a waist trainer too tightly or for too long for faster results. Listen to your body, and if you're uncomfortable, loosen or remove the corset.

How long will my order take to deliver?

Depending on where you live, your order could take between 3 - 7 business days to arrive at your doorstep but is usually much faster. Rest assured, all of our packages come with free tracked shipping!

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes or cancellation will be possible. It is your responsibility to ensure you complete the checkout with the correct items and shipping information.

Can I return or exchange an item?

YES! We do offer free exchanges. We encourage you to email us directly on our website, so we may resolve any issues with your product. Please refer to our Return Policy for further details.

When will I receive my parcel?

Once your order is trackable, it will take between 3 to 7 business days to be delivered. 

Where do you ship to?

We currently ship to the following countries:

  • United States  

What are my payment options?

We accept payments by Visa, MasterCard and American Express.

What are my delivery options?

We currently only offer one standard shipping option, which is free and comes with delivery tracking for your piece of mind.

Where is my order?

You will receive an email with tracking information once your order is dispatched.

How do I track my parcel?

You can track your parcel via the email we sent you. 

Where is my order shipped from?

United States

What if I received a faulty item?

Our items undergo inspection before they are dispatched. That being said, if you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via the contact form below.